Client Rights

Individual Rights for PPMH clients:

• The organization respects the rights of clients.
• Clients receive information about their rights.
• Clients are involved in decision about care, treatment, and services provided.
• Informed consent is obtained.
• Consent is obtained for recording or filming made for purposes other than the identification, diagnosis, or treatment of the clients.
• Clients receive adequate information about the person(s) responsible for the delivery of their care, treatment, and services.
• Clients have the right to refuse care, treatment, and services in accordance with the law and regulation.
• Clients have the right to a second opinion regarding diagnosis and treatment.
• Clients and, when appropriate, their families are informed about the outcomes of care, treatment, and services that have been provided, including unanticipated outcomes.
• The organization respects the client’s right to and need for effective communication.
• The organization addresses the resolution of complaints from clients and their families. Your client representative is .
• The organization respects the needs of clients for confidentiality, privacy, and security.
• Clients have the right to be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation.
• Clients have the right to pain management.
• Clients have the right to access protective and advocacy services.
• The organization protects research subjects and respects their rights during research, investigation, and clinical trials involving human subjects.
• In organizations that provide opportunities for work, a defined policy addresses situations in which clients work for and on behalf of the organization.
• Clients receiving vocational rehabilitation receive information about the organization providing vocational rehabilitation services.
• Clients have a right to exercise citizenship privileges.
• Clients have a right to care with or without advance directives.

Foster Care Only

• The child’s rights are respected.
• The rights of the family of origin are respected.
• The foster family’s rights are respected.
• Clients are given information about their responsibilities while receiving care, treatment, and services.

As a client of PPMH, you have the following responsibilities:

• To abide by the rules and regulations of PPMH, as they are made known to you.
• To respect the rights and property of other clients, staff, and the facility.
• To participate in your service planning and in your treatment program.
• To protect your personal property.
• To pay your bill, within your ability to do so.
• To familiarize yourself with your rights.

Colorado Department of Human Services (main information): 303-866-5700
Colorado Department of Human Services Division of Mental Health: 303-866-7400
Colorado Legal Services: 719-471-0380
District Attorney Neighborhood Justice Center: 719-520-6016